At Traivon, we believe information about cycling equipment should be easier for everyone to discover, understand and use. We value clear product details, straightforward navigation and the ability to request help when something on our website creates a barrier.
Thoughtful informationClearer guidance across shopping and support pagesFeedback is welcomeTell us when an element is hard to access or understandSupport 24/7Customer service is available around the clock
01 / Our approach
Access should feel natural
Shopping for helmets, lights, locks, bags, apparel and bicycle accessories often involves reviewing sizes, compatibility details and delivery information. We aim to make that journey more understandable and to listen when customers tell us something is not working for them.
01
Readable content
We prioritize clear language, organized headings and legible contrast in the content we create. Readability can vary depending on devices, browsers and third-party services.
02
Understandable navigation
We aim for logical page sections and meaningful labels so visitors can find information about products, orders, shipping and returns without unnecessary complexity.
03
Helpful product details
We encourage customers to check specifications, sizing, mounting requirements and compatibility notes before purchasing cycling equipment and accessories.
04
Responsive assistance
We welcome reports of accessibility barriers, including unclear instructions, hard-to-use controls and content that may not work well with assistive technology.
02 / Everyday riding, everyday access
02 / Practical guidance
Explore in your own way
The tips below may help you navigate our website. These are general browser and device options, not promises that every part of the site supports every assistive feature.
01Use browser zoom. Most browsers let you enlarge text or pages through their built-in zoom settings.
02Try keyboard navigation. Use Tab and Shift + Tab to explore focusable controls, and Enter or Space where a control supports it.
03Use device accessibility settings. Font scaling, contrast controls, screen readers and other features may help depending on your device.
04Ask for assistance. If a product detail, form, button or checkout step is difficult to use, describe it to our support team.
03 / Transparency
Limitations and improvements
Accessibility can be affected by theme components, media, device settings, browser behavior and third-party integrations. We cannot confirm that every website feature is currently fully accessible to every visitor or that the entire site meets a particular accessibility conformance level.
01
Images and media
Some images or media may be difficult to interpret with certain assistive technologies. If visual content is needed to understand a product, request help describing the relevant details.
02
Interactive elements
Certain menus, forms, product selectors or checkout interactions may behave differently across browsers and assistive tools. Tell us the specific step if something prevents you from continuing.
03
External functionality
Payment services and other embedded or third-party tools may follow their own accessibility practices. Their behavior may be outside our direct control.
04
Ongoing feedback
Accessibility needs and technologies evolve. We welcome concrete feedback that helps identify where content or an interaction needs attention.
04 / Helpful answers
Accessibility questions
What to do when part of the shopping experience is unclear or difficult to use.
What should I report if I find an accessibility barrier?
Tell us the page you were using, what you tried to do, what happened instead, and the browser or assistive technology you used if you are comfortable sharing it. You do not need to disclose a disability or medical condition to request help.
Can someone assist with product information?
Yes. Our 24/7 support team can help clarify available product descriptions, sizes, compatibility details and other information shown in the store.
Is every feature guaranteed to work with a screen reader?
No blanket compatibility guarantee is made here. If you encounter an issue using a screen reader or another assistive tool, please describe the specific problem so we can review your request.
What if I cannot finish checkout?
Contact our support team with the general step where you became stuck, without sending passwords, full payment card numbers or other sensitive payment credentials.
Does this statement certify WCAG compliance?
No. The statement communicates accessibility intentions, known categories of potential limitations and how to seek assistance; it does not constitute an audit or a certification.
05 / Accessibility feedback
Tell us what could work better
If you cannot access a page, understand a product detail, navigate a control or complete a step, we want to hear about it. Share the page address and a brief description of the barrier. Our customer support team is available 24 hours a day, seven days a week.
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