Refund Policy

Every purchase should come with clear next steps. Explore how to request a return, how exchanges work, and what to expect when seeking a refund on your Traivon cycling essentials.

Explore the process ↗Common questions ↓

01 / Attention to every detail

30 daysFree returns and exchanges

No return feeFree returns within the policy window

24/7Customer support available

01 / Make a request

How the process works

Traivon offers free returns and exchanges within 30 days. Start by getting in touch so our support team can provide the appropriate instructions for your order. Please do not mail items back without first receiving guidance.

Gather your details

Keep your order number, the product name, and a brief description of the reason for your request. Clear photographs may help if the item is damaged or incorrect.

Request assistance

Contact support within the 30-day return or exchange window. Let us know whether you would prefer a return or an exchange, and describe any concerns.

Follow the guidance

Our team will explain the next steps for your specific request, including how to send an item back when a return is needed and how a refund is handled.

Helmeted urban cyclist riding through a rainy city at night — 02 / Support beyond checkout

02 / What happens next

Understanding refunds

When you request a refund, the support team will review the circumstances of your order and provide instructions for the next steps. Return and refund handling depends on the request and whether an item needs to be received and assessed.

Return eligibility: Contact us within 30 days under Traivon's free returns and exchanges policy.
Refund amount: The team will explain any amount due in relation to the amount paid and the outcome of your request.
Refund method: The applicable method and any payment-provider timing will be explained when your refund is arranged.
Processing time: No specific refund-processing deadline is stated in this guide. Ask support for the expected timing for your case.

03 / Special circumstances

When something isn't right

Product fit, missing components, transit damage and incorrect deliveries call for slightly different details. Sharing them early can help our team review the situation.

Incorrect item

Tell us what you ordered and what you received. Include your order number and photos of the product label or packaging if possible.

Damaged product

Describe the damage, photograph the item and outer packaging, and avoid using equipment whose safety or function may be compromised.

Fit or compatibility

For helmets, apparel, mounts, saddles or components that don't fit, identify the exact product and the relevant size or compatibility issue.

Missing components

Check the package contents against the listing, then report any missing items with your order information and a description of what was expected.

Important: Free returns and exchanges within 30 days are confirmed Traivon store commitments. Refund timing, eligibility details for particular product conditions, and payment processing specifics should be confirmed by the support team; they are not guaranteed here.

04 / Quick answers

Refund questions

Useful information before you start a request.

Can I return a product within 30 days?

Yes. Traivon offers free returns and exchanges within 30 days. Contact customer support within that window for instructions.

Will I be charged for returning an item?

Returns and exchanges are free under Traivon's 30-day policy. Request instructions from support before shipping anything.

How soon will I receive my refund?

Refund processing depends on the details of the request and the payment provider. A specific deadline has not been confirmed here; customer support can advise you on your request.

What if my item arrived damaged?

Contact support and provide the order number and photos showing the condition of the product and packaging. The team will explain the available resolution.

Can I request an exchange instead?

Yes. Free exchanges are offered within 30 days. Describe the product and desired change so support can advise on next steps.

Does free shipping apply to new orders?

Yes. Shipping is free on all products, and Traivon's stated delivery window for orders is 3–5 calendar days.

05 / Personal support