Place your order
Choose your cycling equipment and accessories, confirm product specifications and delivery details, then complete checkout. Shipping is free across our entire product range.
TRAIVONService journal / Shipping information
Order care / Delivery guide
Shipping & Delivery
Your ride begins before the first mile. From checkout to doorstep, here is everything you need to know about receiving your Traivon cycling essentials—with straightforward shipping and useful support when you need it.
Designed for a smoother journey from order to arrival.
ComplimentaryShipping on every product
3–5 calendar daysOur stated order delivery window
Always available24/7 customer support
01 / From cart to doorstep
A considered delivery journey
Whether you're preparing a weekday commute, setting up a new bicycle or replacing a worn essential, the ordering experience should be easy to follow.
Follow your shipment
Keep your order confirmation and any shipment or tracking information supplied with your purchase. Use the Track Your Order option in our store navigation when available.
Receive your essentials
Our stated delivery timeframe is 3–5 calendar days. When your order arrives, review the items against your order details and inspect them before use.
02 / The practical details
What to expect
We keep shipping straightforward so you can spend less time decoding delivery terms and more time planning your next ride.
Shipping chargeFree on all products, with no minimum order value required.
Delivery window3–5 calendar days. This includes weekends in the stated timeframe.
Delivery accuracyEnter your complete shipping address and check it carefully before placing your order.
Order updatesRetain your order information and review any tracking details made available after purchase.
Unexpected issuesCarrier interruptions, address errors or other disruptions may affect actual arrival times. Our support team can help review a concern.
03 / Answers along the way
Delivery questions
Clear guidance for the moments between placing an order and opening your package.
Is shipping really free?
Yes. Traivon offers free shipping on all products. There is no stated minimum order value to qualify.
How long does delivery take?
Our stated order delivery time is 3–5 calendar days. Actual delivery can be affected by carrier disruptions and unforeseen circumstances.
Do weekends count toward delivery?
Our 3–5 day delivery timeframe is expressed in calendar days rather than business days. This does not guarantee that a carrier will deliver on every weekend or holiday.
How can I track my order?
Use the Track Your Order option in the site's navigation and any tracking details provided in your order communications. If you cannot locate the information, our team can assist.
What if the address I entered is wrong?
Reach out to support as soon as possible with your order number and the correct details. Address changes depend on processing and carrier status and cannot always be guaranteed.
What should I do if delivery is late?
Review any tracking updates and contact support if the stated delivery window has passed. Include your order number and any available tracking information so the issue can be investigated.
What if my parcel arrives damaged?
Contact support promptly with your order details, a description of the issue and photos of the packaging and affected product where possible. Our team will guide you through the appropriate next steps.
Can I return an item after delivery?
Yes. Traivon offers free returns and exchanges within 30 days. Contact support for return instructions before sending any item back.
04 / Personal assistance
Support for every delivery
Questions about a purchase, shipping status or an item you've received? Our customer support team is available 24 hours a day, seven days a week. Have your order number and relevant details handy so we can help efficiently.
Visit our contact pageEmail: Support@traivon.lat
Phone: +1 (212) 750-6792
Address: 352 CENTER ST, Kenton OH 43326, United States
Phone: +1 (212) 750-6792
Address: 352 CENTER ST, Kenton OH 43326, United States
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