Terms of Service

Agreement & eligibility

These Terms of Service describe the conditions for using the Traivon website and purchasing items offered through it. By accessing the website or submitting an order, you agree to the terms applicable to that activity, subject to rights that cannot be excluded under applicable law.

Please use the website only where you are legally permitted to do so and provide accurate and complete information when submitting orders or requests. If you purchase on behalf of another person, ensure you have permission to provide their details.

Products & information

Traivon offers cycling helmets, bicycle lights and reflectors, security accessories, storage and cargo equipment, maintenance tools, riding apparel, hydration essentials, comfort accessories and related cycling products. Product availability, specifications, options and pricing may vary.

We work to present useful descriptions and imagery, but display settings and updates can affect how products appear online. Check dimensions, compatibility, fit and manufacturer guidance before purchasing, especially for helmets, tire parts, racks, mounts and other fit-sensitive equipment.

Follow product instructions and applicable safety guidance when fitting or using cycling equipment. A website description does not replace the manufacturer's instructions or appropriate professional bicycle servicing where needed.

Orders & payment

Review your items, quantities, address and total before completing checkout. Payment methods and any applicable taxes are shown during checkout. Submitting an order starts the purchase process; order fulfillment remains subject to payment authorization, product availability and accurate order details.

If an item cannot be supplied or there is a material error in an order, we may need to contact you to resolve the issue or arrange a cancellation and appropriate refund. If you need to change an order, contact support promptly. Changes may not be possible once processing or shipping has begun.

Shipping & returns

Shipping is free on all products. Traivon's stated order delivery timeframe is 3–5 calendar days. Actual arrival may be affected by circumstances such as carrier disruption, address issues or events outside reasonable control. Keep your order details and any available tracking information for reference.

We provide free returns and exchanges within 30 days. Please contact our team for instructions before sending an item back, including for incorrect or damaged merchandise. Nothing in these terms is intended to limit rights or remedies provided by applicable consumer protection law.

Discounts & offers

Customers who successfully subscribe to Traivon's emails receive an automatic 15% sitewide discount, without a discount code. The subscriber offer is not limited to first orders. Selected promotional products are offered with an automatic 20% discount, also without a code.

Discount eligibility and any applicable combination are reflected at checkout. Do not assume multiple percentage discounts will add together; review the final checkout price before confirming your purchase. Product-specific promotional eligibility may change as offers are updated.

Website use

You agree not to use the website for fraud, impersonation, unauthorized account access, harmful code, interference with its operation or other unlawful activity. Do not submit misleading order or payment information or attempt to circumvent website security.

We may take reasonable steps to protect website functionality and investigate suspected misuse, subject to applicable law. Website features may change or become temporarily unavailable due to maintenance, technical issues or external service interruptions.

Content & third parties

Text, page designs, branding, photographs and other material displayed on the website may be protected by intellectual property rights belonging to Traivon or their respective owners. Access to the website does not grant permission to reproduce or commercially reuse protected material without authorization.

Some functions, including payments, delivery updates or linked social platforms, may rely on third-party services. Those services may operate under their own terms or privacy notices. Read the relevant information when choosing to use an external service.

Responsibilities & limitations

We aim to provide clear purchasing information and responsive support, but uninterrupted website access and error-free third-party services cannot be guaranteed. Customers are responsible for using products in accordance with instructions, selecting compatible accessories and checking equipment for safe use.

To the extent permitted by applicable law, Traivon is not responsible for losses arising solely from events outside its reasonable control. No statement on this page excludes statutory guarantees, protections, liabilities or remedies that cannot lawfully be limited.

Changes & questions

These terms may be updated when website operations, offers or legal requirements change. The version available on this page explains the terms presented at the time you view it; changes will not override rights already accrued under applicable law.

If you have a question about an order, a product, these terms or your customer rights, Traivon's support team is available 24 hours a day, seven days a week using the contact information below.