Get your order details
Locate your order number and identify the product you would like to return or exchange. Explain what did not meet your needs, such as fit, compatibility, condition or an incorrect item.
TRAIVONService journal / Returns & exchanges
Customer care / A better way forward
Returns & Exchanges
The right cycling gear should feel right for your journey. When an order does not work out, Traivon offers free returns and exchanges within 30 days—with clear steps and dedicated support along the way.
Thoughtful purchases. Straightforward support.
30 daysFree return and exchange window
No return feesFree returns and exchanges
24/7 supportGuidance whenever you need it
01 / The return journey
Three simple steps
A direct path from your first question to the next step, without unnecessary guesswork.
Request instructions
Contact our team within 30 days. Describe your request and include supporting photos for a damaged, defective or incorrect item. Wait for the appropriate return instructions before shipping anything.
Follow the next steps
Follow the return directions provided for your order. Our team will guide you through the applicable return or exchange process and any resulting refund or replacement details.
02 / Before you send it
Prepare your request
A little information at the start helps our support team understand your situation and provide the right instructions for your cycling equipment.
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Have your order number ready
Include the product name or description so the request can be matched to the right purchase.
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Explain what happened
Tell us whether you need a return, an exchange, or help with a damaged or incorrect product.
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Share photos when relevant
For damage, defects or a wrong item, clear images can help us understand the issue.
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Wait for return directions
Do not send a package to the business address without receiving return instructions.
03 / The important information
What you should know
Practical guidance for returns, exchanges and items that arrive differently than expected.
Returns
When you would like to send an item back
Traivon offers free returns within 30 days. Reach out to support during that period, provide your order details and request the relevant return instructions.
- Return requests are supported within the 30-day window.
- Returns are free.
- Do not send items back before receiving instructions.
- Our team will explain next steps for the return and any applicable refund.
Exchanges
When you need a different fit or setup
Choosing compatible cycling equipment matters. If you need a different product or variation, request an exchange within 30 days and explain what needs to change.
- Exchanges are free within 30 days.
- Identify the original item and desired alternative.
- Check dimensions, sizes and compatibility before requesting an alternative.
- Our team will explain how to proceed with the exchange.
For product-specific return conditions or refund processing details not specified here, our support team will provide instructions appropriate to your order.
04 / Helpful answers
Questions, answered
Key details about the window, fees, product concerns and how to start a request.
How long do I have to return an item?
Traivon offers returns and exchanges within 30 days. Contact our team within that window to request instructions for your order.
Are returns and exchanges free?
Yes. Returns and exchanges are free within the 30-day window.
Where should I send a return?
Contact support for the correct return directions. Do not assume that the listed business address is the return destination.
What if my item arrived damaged?
Contact support with your order number, a short description of the problem and clear photographs if available. We will help you determine the next steps.
Can I exchange an item for another size?
You can request a free exchange within 30 days. Provide the original product details and the size or variation you need so our team can guide you.
What if I received the wrong item?
Share your order information and describe what was delivered. Photographs of the item and packaging can help our team review the issue.
When will I receive a refund?
Refund timing can depend on the return review and payment processing. Contact support for details specific to your order; this page does not promise a fixed refund processing period.
Who can help with my request?
Our customer support team is available 24 hours a day, seven days a week to assist with your return or exchange questions.
05 / Here for your next move
Ready when you are
Whether you are adjusting your everyday setup, exchanging an accessory or resolving an unexpected issue, our team can help you move forward. Include your order number and a clear explanation of the request to get started.
Visit our contact page ↗Email: Support@traivon.lat
Phone: +1 (212) 750-6792
Address: 352 CENTER ST, Kenton OH 43326, United States
Phone: +1 (212) 750-6792
Address: 352 CENTER ST, Kenton OH 43326, United States
TRAIVON / Ride equipped. Move confidently.Back to top ↑